We are celebrating 25 years with 25% on memberships
We are celebrating 25 years with 25% on memberships
We are celebrating 25 years with 25% on memberships

General terms and conditions

These general terms and conditions apply to agreements entered into between customers and United Spaces Network Offices AB. United Spaces reserves the right to amend or update these general terms and conditions during the term of any agreement. The most current version of these general terms and conditions is always available at www.unitedspaces.com. It is the responsibility of the customer and member to comply with the general terms and conditions in effect at any given time. .

1. Agreement with United Spaces 

1.1 Definitions 

  • “Member Company” refers to the customer that has entered into an agreement with United Spaces for services of a specific scope. 
  • “Membership” refers to the agreement, including these general terms and conditions, entered into between the Member Company and United Spaces regarding the use of services provided by United Spaces. 
  • “Member” refers to a designated individual who, through the Membership, is granted access to United Spaces’ services of a specific scope. 
  • “Guest” refers to an individual who, without being a Member, occasionally visits a Member at United Spaces’ premises. 

United Spaces provides the following services to Member Companies, as further specified in the product sheet applicable to each service: 

  • Lounge 
  • Private Office 
  • Dedicated Desk 
  • Consulting 
  • Additional Services 

1.2 Purpose and Nature of Membership 

The purpose of the Membership is to provide the Member Company with a meeting place where it can develop business contacts. United Spaces offers networking services, a creative work environment, and access to technical equipment. The fees paid by the Member Company to United Spaces constitute payment for the various services and products provided by United Spaces. United Spaces has the exclusive right to determine the use of the premises, who shall have access to the premises, and when access may occur. 

1.3 Online Purchase of Membership 

The termination notice period for Lounge and Dedicated Desk memberships is two (2) calendar months. Notice of termination must be provided in writing. When purchasing a Lounge or Dedicated Desk membership online, a monthly fee will be charged immediately. Upon extension of the agreement period, a separate agreement needs to be signed, upon which the standard notice period is valid. Any deviations from the notice period shall be documented in the agreement between the parties. In the event of any conflicts between the termination provisions in the agreement and these general terms and conditions, the specific provisions in the agreement shall prevail and have precedence. 

1.4 Transfer of Membership and Annual Adjustment of Monthly Fees 

The Member Company may not transfer the Membership to any other party. United Spaces may, at any time, transfer its rights and obligations in accordance with the Membership to another party.  

Fixed Increase of Monthly Fee 

United Spaces shall adjust all agreed monthly fees for the Membership on January 1 of each year as follows. The monthly fees that are valid at any given time (i.e., monthly fees increased in accordance with this point) shall be increased annually by a percentage of four (4) percent. 

Index-Based Increase of Monthly Fee 

If an adjustment of the agreed price for the Membership according to the calculation below becomes lower than the annual fixed increase according to above, the Member Company has the right to choose that the agreed price for the Membership shall be adjusted in accordance with the index clause below instead. The previous year’s (if applicable, adjusted) price for the Membership shall be increased by the percentage by which the most recently determined October index according to Statistics Sweden’s Consumer Price Index (total index with year 1980 = 100), has risen in relation to the October index (for the same index) the year before.  

If the Membership began during the period January 1 to June 30, the first adjustment shall take place on January 1 of the following calendar year. The price for the Membership is then considered adapted to the index number for the month of October the year before the Membership began. If the Membership began during the period July 1 to December 31, the first adjustment shall take place on January 1 of the calendar year that follows the next calendar year. The price for the Membership is then considered adapted to the index number for the month of October the same year as the Membership began. If the index should have fallen during the stated periods, no adjustment shall occur. 

1.5 Handling of Personal Data 

The Member Company is responsible for following data protection legislation that is applicable at any given time. Upon request, the Member Company shall provide United Spaces with the personal data that is necessary in order for United Spaces to be able to supply agreed services. For the supply of services, for example, Members’ names and the Member Company that they represent must be registered with United Spaces both at reception and at the main entrance to the premises. United Spaces processes personal data primarily for the purpose of being able to fulfil and administer United Spaces’ rights and obligations in accordance with the Membership, but also for other specific purposes, such as for example customer surveys and marketing, and is the controller for the processing. For complete information on what personal data United Spaces processes, the purposes of the processing, legal grounds for the processing, how the data is erased and the data subject’s rights, please refer to our Privacy Policy. The Member Company is responsible for ensuring that this information is supplied to Members and contact persons, representatives or other individuals whose personal data may come to be processed in connection with the Membership. 

2. United Spaces’ Property 

2.1 Care of Property 

The Member Company is responsible for ensuring that its Members and Members’ Guests are careful concerning all parts of the premises, its equipment, furnishings and furniture. The Member Company does not have the right to in any way change the premises and its equipment and furnishings without United Spaces’ permission. 

2.2 Keys and Security 

The issuing of keys, access cards or other authorization documents for a Member’s access to United Spaces’ premises and use of services takes place in the manner that United Spaces directs at any given time. Keys or access cards belong to United Spaces, and it is not permitted to make copies of these or allow anyone else to use them without United Spaces’ permission. A lost access card or key shall be immediately reported to United Spaces and the Member Company is responsible for costs that may arise concerning changing locks. If, during a visit to United Spaces’ premises, a Member has forgotten his/her access card/authorization document, United Spaces can, while the reception is open, arrange for a new authorization document to be issued against a cost for the Member Company in accordance with the price list that is valid at any given time. The Member Company shall ensure that premises that Members have access to through the Membership are locked when nobody is staying in the premises. The Member Company is responsible for loss of property that belongs to United Spaces if the premises were not locked when the loss occurred. Lost loan cards are charged at SEK 300. 

3. United Spaces’ Liability 

3.1 The scope of United Spaces’ liability 

United Spaces has no liability to the Member Company for loss or damage that the Member Company suffers attributable to the Membership, unless United Spaces has caused the loss or damage intentionally or through gross negligence. United Spaces does not have any liability for the Member Company’s loss of or damage to property that the Member Company keeps in United Spaces’ premises, unless a special agreement on keeping has been concluded with the Member Company. United Spaces is not liable for loss or damage that is due to a circumstance that United Spaces cannot control and that prevents, delays or impedes its fulfilment, such as for example war, sabotage, water damage, fire, natural disaster, flood, disruptions in general communications, disruptions in the general energy supply, burglary, data intrusion, mechanical breakdown, strike, termination of United Spaces’ premises, defects or delays in deliveries from a supplier or sub-supplier that are due to such circumstances or a circumstance that can be equated with this. If the Member Company considers that United Spaces has not supplied a service in accordance with agreed conditions, the Member Company shall notify United Spaces of this in writing and give United Spaces reasonable time to rectify this. United Spaces has no liability for loss or damage if the Member Company has not informed United Spaces in writing of what has occurred and United Spaces has been given reasonable time to rectify the defect. Under no circumstances does United Spaces have liability for loss or damage that is notified to United Spaces later than three months after the Member Company or the Member Company’s Members became aware of the damage or loss. If United Spaces is liable for failing to supply an agreed service to the Member Company, United Spaces shall, with reservation for the exceptions and limitations below, pay the actual and reasonable costs that the Member Company was caused by the service being procured from an alternative source. 

3.2 Exception for indirect damage etc. 

Under no circumstances is United Spaces liable for lost business, loss of profit, lost expected savings, loss of or damage to data, demands from a third party or other indirect damage or loss. 

3.3 Financial limitation of United Spaces’ liability 

Under all circumstances, United Spaces’ liability is limited to 100 % of all fees, however, no more than SEK 100,000, that the Member Company according to an agreement with United Spaces has paid up to and including the day when the damage arose. 

4. The Member Company’s Use of the Premises and Liability 

4.1 The Member Company’s and Members’ use of the premises and office equipment 

The Member Company may, through its Members, only use United Spaces’ premises in accordance with the Membership. It is thus not permitted to use the premises in a way that entails frequent visits from the public. The Member Company may not conduct operations that compete with United Spaces. The Member Company and its Members may not without United Spaces’ permission change or perform any interventions in the premises that belong to United Spaces. Such measures encompass for example painting, fastening things on walls, changing the furniture that is in the premises and adding own furniture, etc. The Member Company’s trademark/logotype may only be made visible in an instructed place through United Spaces’ care.

The Member Company shall ensure that its Members’ computers are compatible with the network and printers that United Spaces offers. It is not permitted to use own broadband/internet, other office or technical equipment, such as for example own server, wireless storage unit, access point in the premises without United Spaces’ written permission.

Members are given the opportunity through their Membership to use the lounge at other United Spaces locations available in different cities. When visiting another location, the Member must follow the local rules.. 

4.2 Opening hours 

The Member Company may, through its Members, use United Spaces’ premises during the opening hours that United Spaces notifies in writing at any given time. Unless otherwise has been notified, United Spaces’ premises are available to use all days at (05.00 to 00.00]. 

4.3 More concerning the Member Company’s liability for the premises and office equipment 

If the Member Company, its Members or Guests causes damage to United Spaces’ property or IT network, the Member Company is responsible for compensating United Spaces for the costs that arise for United Spaces. The Member Company is responsible for having adequate insurance for the operations that are conducted in United Spaces’ premises in order to protect its property and in relation to its Members and Guests. Lost conference keys are charged at a cost of SEK 300.

The Member Company has, as security for the correct fulfilment of all of its obligations according to the Membership and the law, supplied a deposit to United Spaces. The deposit also encompasses statutory debt collection costs, legal costs, eviction costs, costs for payment reminders, costs in cases that have been processed at the Swedish Enforcement Authority according to the law on payment orders and recovery of property, and interest according to law on above stated amounts and other costs that United Spaces is caused. If United Spaces chooses to take all or part of the deposit in claim, the Member Company shall at demand immediately make a filling payment of the amount that has been taken in claim. When United Spaces can establish that the Member Company has fulfilled all obligations for which the deposit applies as security and the Membership has ceased to apply, United Spaces shall repay the deposit – or the remaining part of this – to the Member Company. 

4.4 Special concerning Guests 

If a Member is to have a meeting with more than four Guests, a meeting room shall be booked. The Member Company is responsible for the Member’s Guests. A Guest does not have the right to access to the premises unless the Member that the Guest is to visit is staying in the premises. Guests can, after a concluded meeting, stay to work in the premises at a cost that is stated in the price list that is supplied by United Spaces at any given time. The Member Company is obligated to pay this cost for its Members’ Guests. 

4.5 Special concerning meetings and other “pay when you use services” 

Booking of meeting rooms and ordering of other “pay when you use services” takes place in the manner that United Spaces directs at any given time. Meeting rooms can be booked in order of availability. After the meeting, the room shall be restored to the same condition as it was in before the meeting. All food and beverages that are consumed during meetings in United Spaces’ premises are supplied exclusively by United Spaces. Fees for meetings and “pay when you use services” shall be paid against invoice, with debit or credit card or swish. 

4.6 United Spaces access to the premises and possibility of changing these 

United Spaces has the right to change the size and design of the premises that the Member has access to according to the Membership. Through the Membership, the Member Company does not have an exclusive right to a certain premise. United Spaces therefore has the right to instruct the Member Company to use another comparable premise other than the one originally agreed. Before said changes to the premises, United Spaces shall, in order to minimise the impact that this can have on the Member Company’s operations, inform the Member Companies in question in good time before such a change. In the event that the Member Company leaves belongings in the premises in breach of the Membership, United Spaces reserves the right to take care of these belongings at the Member Company’s cost and, if the Member Company has not within one month made a claim to have the property returned, get rid of it. United Spaces’ arranging of special events, such as inspiration, further training and networking, can affect Members’ use of the premises. United Spaces always has the right to, for cleaning, inspection, maintenance, renovation or another similar activity, gain access to all areas that the Member Company according to the Membership is permitted to use. United Spaces shall when access is given to the premises always strive to in the best way minimise the impact on the Member Company’s business activities. 

4.7 Compensation for adaptation of premise 

If the parties have agreed on an adaptation of an area that is especially intended for the Member Company and the Member Company shall pay a compensation for this to United Spaces, the following applies, unless the parties have agreed otherwise in writing. If the Membership ceases before an agreed compensation for the adaptation is fully paid, the Member Company shall pay a remaining amount in its entirety in connection with the last payment for the Membership, however, at the latest on the Membership’s last day.IT-related adaptations for a Member Company shall always be regulated in a special supplementary agreement that is concluded in writing between the parties. 

4.8 Special concerning VAT 

VAT-free activities may not be conducted within an area that is exclusively used by the Member Company through the membership “Private Office”. If United Spaces or the property owner’s deduction right for input VAT is reduced because the area is used in a VAT-free activity, the Member Company shall fully compensate United Spaces for its damage. In addition to United Spaces’ lost deduction right and cost increases as a result of this, the liability includes compensation that United Spaces must pay to the property owner as a result of the property owner’s lost deduction right and cost increases as a result of this. 

5. Code of Conduct 

The Member Company agrees to ensure that its Members and Guests comply with the code of conduct in effect at any given time. 

6. Consequences of Late or Non-Payment / Termination of Membership 

6.1 Invoice Complaints and Late Payment Fees 

Complaints regarding invoices must be submitted in writing to United Spaces within ten days of the invoice date.In case of late payment, the Member Company shall pay interest according to the Interest Act and compensation for written payment reminders according to the legislation regarding compensation for debt collection costs, etc. In case of non-payment, United Spaces reserves the right not to provide agreed services. 

6.2 United Spaces’ Right to Terminate the Membership 

United Spaces has the right to terminate the Membership if the Member Company: 

a) applies for bankruptcy, suspends its payments, or can be assumed to have become insolvent 

b) materially breaches its obligations under the Membership and does not take full corrective action within 14 days of written notice from United Spaces, or 

c) its Members or Members’ Guests materially violate the code of conduct or regulations otherwise stated in the Membership and do not take corrective action within 14 days of written notice from United Spaces. A notice of termination shall be sent to the Member Company at its registered address via registered mail without acknowledgment of receipt. The notice of termination is deemed delivered when it is handed over for postal delivery. The Membership ceases to apply 1 month after the delivered notice of termination. In the event of United Spaces’ termination of the Membership, the Member Company is obligated to pay for outstanding costs and the remaining contract period. The Member Company is also obligated to compensate United Spaces for any damages that may have arisen due to the Member Company’s breach of contract. 

7. Confidentiality 

The parties undertake not to disclose information about either the Membership or the other party’s business to outside parties without the other party’s written consent. United Spaces may not refer to the Membership for marketing purposes without the Member Company’s written approval. However, the parties are not prevented from disclosing information that is generally known other than through a breach of this agreement, or that there is an obligation to disclose according to law, court order, government decision, or agreement with a stock exchange or other marketplace where a party is directly or indirectly listed. If United Spaces or the Member Company is required to disclose such information, the other party shall be immediately informed about the disclosure. The obligation not to disclose information about the Membership is valid even after the Membership ceases to apply. 

8. Applicable Law and Disputes 

Swedish law shall apply to disputes arising from the Membership. Any disputes shall be settled by the Stockholm District Court as the court of first instance. VAT-free activities may not be conducted within United Spaces’ premises. The Member Company is responsible for ensuring that the activities carried out within United Spaces’ premises comply with all applicable laws and regulations regarding VAT.